Tuesday, February 25, 2020
Comparative analysis - Essay Example This poem is a very deep poem, one has to read it over and over again to understand its hidden meaning. Life is really complicated and we need to understand our aim and to do that we need to sit down and introspect. Many a time we come across situations in life where we have to make difficult choices and these difficult choices also decide our future, this poem is all about choosing the road which is less travelled, it also goes to show the courage of the poet who decides to take a path which is less travelled and there is a possibility of him getting lost but he is brave enough to try something different from others. This is what life is all about, we must be brave enough to trot a path less travelled, it may prove to be a wrong decision or it may prove to be a right decision, it is all about making choices when you are at the crossroads, this is what the poem is all about. At the very end the poet ponders over his choice, his life would have been much different had he taken the oth er road and this is very true. Our life would also be different had we made different decisions and had we taken the road less travelled, life is all about making the right, the most successful people often make the right choices. Thesis Statement: The poem has hidden meaning in it; the literal meaning of the poem is very easy to understand. A traveler reaches a fork in the road and is discombobulated because the road shows the traveler two choices, the traveler after much thinking, chooses the road less travelled by people. The figurative meaning of the poem reflects upon the choices that we make in our lives. We can either choose a road which is very frequently chosen by other people or we can choose to walk on a road which is hardly chosen by other people. After making our choice, we would always have regrets because the road not taken would always force us to think about the endless possibilities. This is what the poem is all about and this poem is really popular, Robert Frost b ecame a household name because of this poem. Literary Devices: Antithesis is quite conspicuous in the poem, the traveler has to make his choice and he soon realizes that he can only choose one path, the traveler wishes he could travel both but soon realizes that this is not plausible. Another literary device in the poem is personification, the road has been personified. Ã¢â¬Å"All sensible people know that roads don't think, and therefore don't want. They can't. But the description of the road wanting wear is an example of personification in this poem. A road actually wanting some as a person would. However: some believe this to be incorrect and believe "wanting wear" is not a personification, but rather older English meaning "lacking". So it would be "Because it was grassy and lacked wear;" (The Road not Taken) The tone of the poem is gloomy, words like Ã¢â¬Å"sorryÃ¢â¬ and Ã¢â¬Å"sighÃ¢â¬ have been used and these words reflect gloom. Verbal irony is also another figure of sp eech in this poem, the speaker knows that when he looks back and recollects, he will have to tell his story with a Ã¢â¬Å"sighÃ¢â¬ and he would also have to throw light upon the differences the second road would have made had he chosen it. Conclusion: The road not taken is a poem with a hidden meaning, it tells us how our life presents two choices in front of us, when we make our choice, after a few years we more often than not ponder over the options we would have had, had we chosen to trot on the road not taken. The poem is very tricky and requires immense concentration to
Saturday, February 8, 2020
Answer a sustainability memo - Essay Example Starting with nutrition, McDonalds promotes the use of natural fruits and vegetables directly from the firm. Also, it has specially designed milk products with low fat contents for children. By tailoring their efforts to meet specific consumer demands, this company has managed to cut down on wasteful supply of food products. As regards to environmental conservation, McDonalds has partnered with several other agencies to carry out research aimed at developing sustainable and environmentally friendly packaging materials. By reducing effective weight as well as improving the design of materials used for packaging, the firm has significantly reduced the amount of raw material required to make the packages. In addition, the package materials are organic in nature, hence biodegradable. This reduces the environmental impacts of the waste packets. McDonalds has further taken measures to tap the most of the recyclable green energy. In their restaurants, they have installed solar panels and wind turbines so as to utilize the solar and wind energy respectively. These actions reduce the overall dependence on oil energy that is not only non-recyclable, but also the greatest contributor to air pollution
Wednesday, January 29, 2020
Brave New World Essay When we first got off the early rocket at the Savage Reservation, I was full of joy, excitement at the fact that I was finally going to see the Savage Reservation. I had heard lots of stories about the place and I was drawn in when the first story had started. What was more was that I was going with the man whom I was with at the time. It was a feeling I had never felt before in my life. I think the people here call it love. When we first arrived, we got given our soma rations- enough for 2 half-gramme tablets a day and we started following the directions of the Delta-Minuses. Seeing them there, mindlessly repeating the directions to us, made me sure that I definitely would not want to be a Delta-Minus or any class for that matter, Beta-MinusÃ¢â¬â¢ get the best of both worlds. We get very good jobs and AlphaÃ¢â¬â¢s are attracted to us. What could be better? The first message we heard from the Delta was that we were a good few miles away before we would even see the Savage. So we set off and progressed hill after hill, a tedious and laborious job. A few hours later, we finally arrived at the Savage Reservation at dusk. Nothing could have prepared us for what we saw at that moment. The building were no more than 2 stories high and most of them were huts. The place was full of dirt, with no Deltas or Epsilons to clean up the mess. There was no factories or hatcheries. We were told shortly after we arrived, that people had babies here. Not pre-designed babies but real life babies! Our stay was quite short-lived. We were only supposed to stay here for a month, my stay was much more long-lived. We decided to go out for a walk that day, through the forest, the only part with decent greenery. We soon got tired after the long walk, so we decided to lie down and rest, although we did not get much. We were awoken to the sound of thunder and lightning piercing our ear-drums. No amount of soma could have prepared us for what was to come. When we saw the lightning we ran as fast as we could, whilst hearing the screams and shouts from the locals. All TomakinÃ¢â¬â¢s movements were a blur to me, for all I could think about was my feet and the fact that I needed to take soma. I think we were running for a long time when I started to feel tired and stopped running, going down to a normal walking pace, increasing the distance between Tomakin and I. To make matters worse, a bolt of lightning struck down right in the middle between us so I could not run back to him. I then fled as far as I could, away from the thunder. Away from the soma. Away from my life in the hatcheries. The social services then tried to look for me but at that point I was hidden away within the maze of the forest, hiding in a hut that I built. Therefore I was never found and was presumed dead. I will never forget that day. That day that Tomakin and I were split up forever.
Tuesday, January 21, 2020
It seems so long ago now, since the mischievous days of mid-primary school. Since the days I never did homework, and was ever so surreptitious to avoid getting caught Ã¢â¬â well trying to anyway. And the days when my little ploys of Ã¢â¬Å"forgettingÃ¢â¬ to have done homework, were discovered in the most humiliating of ways. There was on specific day this happened, I can vividly remember. It was grade 3, half way through primary school, a time I never contemplated high school or my future, a time when the concept of homework was a joke. Like the facetious Hyena, I was in hysterical laughter at peoplesÃ¢â¬â¢ earnestness toward school. But life is not without karma, as I now understand the importance of homework and schooling. Today school is about Ã¢â¬Å"ENTERÃ¢â¬ scores and getting Ã¢â¬Å"A+Ã¢â¬ . Back then it was about staying away from the Ã¢â¬Å"Goodie, GoodiesÃ¢â¬ , who would always have the homework completed for question time the next day. Ã¢â¬Å"Goodie, GoodiesÃ¢â¬ to us little Ã¢â¬Å"blokesÃ¢â¬ , were usually girls in the class, or a boy we considered to be a girl Ã¢â¬â a Ã¢â¬Å"pussyÃ¢â¬ . Why is it that the majority of human beings have a lackadaisical approach to school? All those cliched comments like Ã¢â¬Å"I hate homeworkÃ¢â¬ or Ã¢â¬Å"school sucks big time manÃ¢â¬ , reinforce a wide spread inclination to not do homework. Is that what it is, or is it all about image and ego to us Ã¢â¬Å"blokesÃ¢â¬ Ã¢â¬â earnestly trying to avoid the dreaded label: Ã¢â¬Å"Goodie, GoodieÃ¢â¬ . It is therefore not half-obvious why schools such as Camberwell Grammar experience horrific cases of school bullying. Occupied with maintaining our Ã¢â¬Å"toughÃ¢â¬ image, we Ã¢â¬Å"little tackersÃ¢â¬ never took heed to these important issues. Nor did we take heed to doing homework. During grade 3, our Math homework became accustomed to rotting away at the depths of our school bags, along with the mould ridden sandwiches and three-year-old bananas. One day Ã¢â¬Å"judge dreadÃ¢â¬ (the teacher), was going through the homework question by questionÃ¢â¬ ¦ Ã¢â¬Å"Math books open at least nights homeworkÃ¢â¬ in what sounded like a vultures screech. I opened at some pretend page and stayed low key, whilst the teacher mercilessly pointed her finger around the room. It was terrifying as she always seemed to sense an Ã¢â¬Å"evaderÃ¢â¬ in the room Ã¢â¬â her eyes a radar, and her finger a laser, ready to embarrass her victim at any moment. All the Ã¢â¬Å"Goodie, GoodiesÃ¢â¬ held their fingers in the air back at the teacher, which seemed like some tribal link between teacher and Ã¢â¬Å"Goodie, GoodieÃ¢â¬ Ã¢â¬â it was the Ã¢â¬Å"Kripendorfs TribeÃ¢â¬ of St.
Monday, January 13, 2020
Payless Shoe Source is a discount footwear retailer with over 4,572 retail stores in 15 countries. This company does not only focus on providing different fashion possibilities for the family at a great price, but distinguishes themselves by offering an engaging, easy-to-shop experience and outstanding customer service. Our group chose this company to blueprint because it has a very elaborate customer service process.This company focuses heavily on providing the customer with a great shopping experience by following a series of Ã¢â¬Å"critical actionsÃ¢â¬ that must be delivered to one hundred percent of the customers during their journey in the store. In addition, one of our group members works in this company and therefore, it would be easier to grasp an in depth understanding of the service process and be able to have easier access to all the information we needed.When shopping at the store, the customer goes through five different steps in their shopping experience. The company calls this process the Ã¢â¬Å"customer journey,Ã¢â¬ consisting of the following stages: Enter, Browse, Try-on, Check-out, and Walk-out. When the customer approaches the store, the customer is impacted by the storeÃ¢â¬â¢s physical evidence for the first time. The first physical evidence the customer comes across is the storeÃ¢â¬â¢s outer appearance. They may ask themselves does the store look in good condition and/or is it open.Once they get that established, they notice the parking lot to see if there are any available spaces to park and also if itÃ¢â¬â¢s clean. Once they park, the first thing they see on the store is big posters on the windows. The store always has advertisements on the windows to show customers what sales they have going on during that time. The sale posters alone can influence a customer to walk in the store and that alone can make a customer walk in the store with certain expectations, such as prices and brands. As the customer walks in the store, the Enter stage begins.The customer walks into a lobby area, which contains a little jewelry/sunglasses section slightly to the side and in front of them, there are displays of the latest or Ã¢â¬Å"hottestÃ¢â¬ shoes for customers to view at first. To the left or right wall of the store, there would be handbags/purses for the customer to see, many which match certain shoes. Payless Shoesource as the name says it, is mainly to shop for shoes, but all these extra items that the customers come across in their shopping experience influence a customer who initially went in for a pair of shoes to walk out with two or three extra items, or ccessories they might not even need or did not realize they needed. Once the lobby area has been viewed, the customers are offered assistance and are directed to their size. If they are shopping for children, an associate offers to measure the childÃ¢â¬â¢s feet and then directs them to the kidÃ¢â¬â¢s aisle. This is where the Browse stage begins. The ai sles are divided by menÃ¢â¬â¢s, women, and children. The aisles containing the shoes should be well-organized, put in correct order by size and department, and should be color-coded. This helps the customer and employees to find things easier.In this stage of the customer journey, an associate approaches the customer and initiates interaction. The salesperson asks the customer an open ended question such as, Ã¢â¬Å"What type of shoes are you looking for todayÃ¢â¬ to better understand the customerÃ¢â¬â¢s needs. The associate then suggests the customer styles for them to try on and helps them find the right size. Furthermore, in this stage the associate also ensures that the customer understands the promotion that the store has in case they were not yet given that information at the Enter stage.If a certain style is not found in the aisles, the associate checks the inventory system (support process) with a handheld computer device called a scanner. With this device the associat e can check inventory, prices, and in what other payless locations the shoe is in stock. This device is very important physical evidence because it can influence a customerÃ¢â¬â¢s experience positively. This allows the employees to give a faster and more accurate service. After the customer begins trying on shoes, the associate goes back to check on the customer and delivers the critical actions for the try-on stage.This stage is very important because the company has determined that sixty-four percent of customers who try on shoes make a purchase. The associate begins by complementing their selection. This can change the sixty-six percent to eighty-eight after a customer receives follow-up. The associate then offers the customer a second style or a matching accessory to increase the units per transaction. Once the customer picks the products they want to buy, the associate offers to take the shoes to the registers which are at the front of the store, where the Check-out stage beg ins.In the beginning of the transaction a customer is asked for personal information such as name, address, and email address that is input in to the registration system in the support process. This data is stored and used for marketing purposes and comes up every time the customer shops in the store, allowing for a more personalized service. The cashier then proceeds by checking that the correct shoe mates are taken. This is done verbally to reassure that the customer is taking what they want and to avoid any returns.Underneath the registers, are shoelaces and shoe care merchandise for the customer to purchase at last minute. In the Check-out stage, these items are offered by the cashier because the company determined that one out of five attempts to sell additional items at the register is successful. The shoe care merchandiser influences the customers experience because they are strategically placed to create additional needs to consumers, making them purchase at the last minute. This helps the company, but it also satisfies the customer because they now have an item that can improve the life of their product.Finally, the customer is thanked and invited back. The last stage of the customer journey is the Walk-Out stage. This is whenever a customer is leaving the store without making a purchase. An associate stops the customer and asks then an open-ended question, such as Ã¢â¬Å"Did you find everything you were looking for. Ã¢â¬ Many times an associate prevents the customer from leaving and directs them back to the aisles for further help and may actually save a sale. If not, they give the customer a reason to come back by informing them of an upcoming promotion or the day new shipment arrives.Of course, even the best process has potential fail points where problems may occur and/or bottlenecks where backups or slow delivery may occur. There are three different types we can identify. The first bottleneck is the handling of uncooperative customers. All the critical actions that the service employees need to deliver during the customer journey require cooperation from both ends; the customer and the firmÃ¢â¬â¢s employees. Customer participation is crucial in effectively delivering all aspects of the service delivery the company wishes to give all of its customers.However, sometimes the company comes across Ã¢â¬Å"difficultÃ¢â¬ customers, or often called Ã¢â¬Å"get out of my faceÃ¢â¬ customers that can slow the delivery process or even cause a fail point. There are times that customers do not want to be offered assistance and they will either keep walking, ignoring the salesperson, or they will respond with a quick phrase like, Ã¢â¬Å"I am just looking. Ã¢â¬ For instance, during the Browse stage, the employee is required to interact with the customer.If they are explaining the current promotion to the customer, but a customer refuses to respond to the employees help by not listening to them, then this part of the service del iver creates a fail point if the associate gives up or it makes the process slow down is the associate later attempts to explain the same information once again during a different stage, to avoid the customer arriving at the register not understanding the promotion. Another instance would be at the Enter stage, where the associate offers to measure childrenÃ¢â¬â¢s feet.It is the salespersonÃ¢â¬â¢s job to deliver this critical action, however how successful this is also depends on the customerÃ¢â¬â¢s participation. If a customer does not allow the associate to measure their childÃ¢â¬â¢s feet, then the whole purpose of this part of the service delivery fails because the associate will not be able to give the customer this service. The purpose of doing this is to allow the associates to interact with the children as well as the parents in order to create a pleasurable experience for the whole family.This is a service that many competitors donÃ¢â¬â¢t offer, so it is a competit ive advantage. The only solution to this bottleneck is for the front line managers to exercise continuous training with their employees. This will help them gain ease in talking to customer in general. It will provide the associates with practice that will help them learn to enhance customer participation and to effectively deliver good service. That way if a customer shuts down an associate, the associate will be trained to not give up and instead exercise the learned ways to gain a customerÃ¢â¬â¢s trust.Unenthusiastic employees are another fail point we identified. EmployeeÃ¢â¬â¢s unwillingness to participate in delivering the customer service can be a potential fail point in the service delivery process. Uncooperative employees can be the result of a variety of things. The first is that the company was involved in an ineffective hiring process. Another is that the company failed to exercise proper training. The employee must be trained to switch from tasks to customer service whenever a customer walks in.Fortunately, this fail point is somewhat controllable by the company. To avoid this, the company should hire the right people from the start. A solution is for the company to develop strategies to determine who is right for this position. Another alternative is to treat their employeeÃ¢â¬â¢s right. The company must know when to reward their employees and must provide motivation that will drive them to try their best. A third fail point identified is out of stock merchandise. Not meeting the demands of the ustomers can be a big problem that can lead to many lost sales. The solution to this is to exercise more effective communication during the support process where the manufacturer sends the merchandise to the pool point and from there it is sent to the store, and it is received and input into the inventory system. Every time an associate uses the inventory to search for a shoe and prints out a receipt for the customer to go to another location is valu able information that should be used in benefit of the company.This is additional information that should be considered when making the inventory and should be effectively and accurately communicated within the support process to successfully meet the specific demands of customers. A service blueprint not only allows for a quantitative description of critical service elements, such as time, logical sequences of actions and processes, but also specifies both actions/events that happen in the time and place of the interaction and actions/events that are out of the Ã¢â¬Å"line of visibilityÃ¢â¬ for the users, but are fundamental for the service.With the realization of the importance and the domination of services in the worldÃ¢â¬â¢s economies, there is a growing emphasis in business practice on creating meaningful, memorable customer experiences. Payless Shoe Source has reinvented itself and repositioned its brand as a business that is as passionate about helping customers as they are about the products they sell. By using a detailed service blueprint, Payless can strengthen its Marketing, HR Management, and Operations areas and achieve a stronger bond with its customers.The companyÃ¢â¬â¢s blueprint showcases key points where customers are more attracted to, spend more time at, and are more likely to focus on promotions, ads, and its products. This will especially be helpful to the storesÃ¢â¬â¢ Ã¢â¬Å"extensive media plan. Ã¢â¬ Measuring the stores traffic in customers, sales, and productivity, the company develops the plan which determines what amount of advertising impressions would be the most effective in T. V, radio, magazine, and newspapers. It was this plan that led them to be awarded the Ã¢â¬Å"2006 Marketer of the YearÃ¢â¬ by Footwear News among other recognitions. Another important aspect of the organization is itsÃ¢â¬â¢ employees.Payless is proud of its associates and has a culture that encourages personal, informal feedback between al l employees and includes programs in its stores and corporate offices to recognize excellence by individuals and teams. Through the blueprint Payless can evaluate associates, their relationships with customers, and manage their Development, Recognition, and Compensation Programs. For example the quarterly and annual Pinnacle Awards program recognizes top store and district performers in their three regions. Payless is also an organization looking to innovate their service to customers.Its store operations are a critical, important area in its service process. A blueprint will be helpful to create performance standards for workload scenarios, improve alignment among key business functions, and implement new technologies where needed the most. An example of how payless optimized itÃ¢â¬â¢s workforce was the creation of KRONOS. Kronos is a an integrated, analytical workforce management system which pulls data from various sources such as the POS, traffic counters, supply chain systems , and associate preferences to create automated, optimized work schedules.Through this assignment we learned how significant a service blueprint can be to an organization for it to be successful among its customers. The blueprint allows firms to visualize the service process, points of customer contact, and the physical evidence associated with their services from their customersÃ¢â¬â¢ perspective. The uniqueness of this technique is its continuous focus on the customer as the center and foundation for innovation, service improvement, and experience design. That doesnÃ¢â¬â¢t mean that customers are the source of innovation, but rather that value to the customer is the central purpose of innovation.The service blueprint helps firms improve and innovate their service and create a Ã¢â¬Å"customer-focusedÃ¢â¬ design for the firm, which in turn increases customer retention, creates a competitive advantage and mainly increases brand equity. Payless Shoesource is a perfect example o f how a blueprint can be successfully used to innovate, improve, and communicate the firmsÃ¢â¬â¢ philosophy of great service to its customers.Works Cited Bharat Book Bureau. February 2009. 5 July 2010 http://g51studio. com/parsons/ServiceBlueprinting
Sunday, January 5, 2020
Kervick 10 Orwell?s Plea for Understanding George Orwell has gone done in history as one of the greatest novelists of the Twentieth Century. His works Animal Farm and 1984 have been acclaimed masterpieces of social commentary. While his less known work ?Shooting an Elephant? is perceived as imperial criticism, it is actually much more. It constitutes his public declaration of why he chose to leave his job, live for years with the poorest of the poor and flip his political views upside down. Born Eric Arthur Blair in Motihari Bengal1, Orwell was always acutely aware of his social position. His father, Richard Walmesly Blair, worked as an administrator in the Opium Department of the Indian Government. Richards marriage to Ida Mabel Limouzin Blair2, the daughter of an unsuccessful teak merchant, firmly established his family as members of the landless gentry which constituted a large part of the Sahib class. This being the case, Orwell was born into an ?atmosphere of impoverished snobbery.?3 he would later try to pinpoint his family?s social standing by calling it the ?lower-upper-middle class.?4 This position divided him from his peers when he finally started school. Returning to England in 1905 at age two with his mother and brother, it wasn?t until his father retired and joined them in 19115 that Orwell started his education.6 Despite the scarcity of money, Orwell was sent to St. Cyprian?s, a prestigious boarding school in Eastbourne7, along the southern coast of England.Show MoreRelatedDifferent Forms Of Government Treat Their Citizens2121 Words Ã |Ã 9 Pagesdifferent ways. George Orwell illuminates a society in which the government has complete control and people are forced to follow any and all demands from their leaders. This dystopic society shows how a completely totalitarian government connects with the people. Oceania, the country in which the main character Winston lives, is ruled by Ã¢â¬Å"The PartyÃ¢â¬ . In order to stop a revolution there is surveillance at all times and citizens are Ã¢â¬Å"vaporizedÃ¢â¬ if they are believed to be nonconformists (Orwell). In the novelRead More Terrorism Essay2696 Words Ã |Ã 11 PagesGeorg e Orwell once said, Ã¢â¬Å"Political languageÃ¢â¬â with variations this is true of all political parties, from Conservatives to AnarchistsÃ¢â¬âis designed to make lies sound truthful and murder respectable, and to give an appearance of solidity to pure wind.Ã¢â¬ In todayÃ¢â¬â¢s modern society, the world is continuing to become smaller and more interconnected than ever before due to media networks such as Cable News Network (CNN) providing round-the-clock news coverage and the Internet. In the last few decades, bothRead MoreHistory of Social Work18530 Words Ã |Ã 75 Pages....................4 Understanding History through Historical Phases .......................................................................................................5 Photos of Walter Friedlander Simon Patten 9who used the term social work first time) ....................................9 The Settlement House ..................................................................................... .......................................................10 Understanding the History of Social Welfare
Saturday, December 28, 2019
ROLE OF PROJECT MANAGEMENT INFORMATION SYSTEMS IN PROJECT MANAGEMENT. INTRODUCTION 1. Background of Management Information Systems The concept of Management information system (MIS) has been in existence as early as the 19th Century. Works of majorly were in the form of tabulated cards which could be counted and sorted commonly referred to us punch Ã¢â¬â cards. The punch-cards still remembered by many, could capture elements of information keyed in on punch-card machines; the cards were then processed by other machines some of which could print out results of tallies. Each card was the equivalent of what today would be called a database record, with different areas on the card treated as fields. The initial idea of MIS was toÃ¢â¬ ¦show more contentÃ¢â¬ ¦ItÃ¢â¬â¢s used to support all aspects of project management cycle, from initiating to closing and can include both manual and automated systems. ii. Project management software which involves wide alterations, configurationsÃ¢â¬â¢, or customization before itÃ¢â¬â¢s applied. ROLE OF PROJECT MANAGEMENT INFORMATION SYSTEMS IN PROJECT MANAGEMENT. Collaboration software: centralized stores of intergraded information with rules for access that serve the project team. Or a tool used in project management to deliver information. ROLE OF PMIS a) Guiding collaboration with policies and work flow diagrams. PMIS is a control tool and therefore owners can prime it with policy or regulatory requirement that govern workflow and institutionalize best practices specifically designed for their organization. Policies: If team members were to collaborate they need to know the rules of engagement i.e. how to work together. They must understand policies that govern interaction workflow and decision making. Passing of information from one person to another, organization to organization properly honed, clearly documented but flexible procedures improve efficient and effectiveness of a team. Individuals are more productive when they have a clear idea of what to do. Therefore, when these policy and procedure manuals are electronic. They can use allShow MoreRelatedImplementing A New ERP System Into The Enterprise: Best Practices In Project And Change Management1396 Words Ã |Ã 6 PagesImplementing A New ERP System Into The Enterprise: Best Practices in Project and Change Management Introduction The role of Enterprise Resource Planning (ERP) systems in companies today is rapidly changing from just providing after-the-fact reporting of results to delivering analytics and intelligence on how to succeed with new products and services. 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